1. Overview
This Refund Policy explains how cancellations and refunds work for CoachBrag paid subscriptions.
CoachBrag is operated by Mateusz Hobot, an individual operator trading under the CoachBrag name, with correspondence address at 61 Kilnside Road, Paisley, PA1 1RP, United Kingdom.
CoachBrag subscriptions are purchased through the Apple App Store or Google Play where available, and subscription status is synced to CoachBrag through RevenueCat.
Starter, Pro and Elite plans are billed monthly or annually unless stated otherwise before purchase. Paid plans renew automatically until cancelled.
The CoachBrag-managed 14-day free trial has no charge and therefore there is no trial payment to refund. It does not automatically renew or convert to a paid plan.
You can cancel at any time through the relevant app store. If you cancel, access to the paid plan continues until the end of the current paid billing period and the next payment will not be taken.
Cancelling does not automatically create a refund. Refund eligibility may depend on where you purchased the subscription, whether payment was made through Apple or Google, whether the Service has already been made available, applicable consumer law, this Refund Policy and the rules of the billing provider.
Nothing in this Refund Policy limits any rights you have under applicable law.
2. Web billing
CoachBrag does not currently process card payments directly through the website or web app.
The web app may show your subscription state, plan access and account limits, but purchases, cancellations and refunds are handled through the relevant app store where the subscription was purchased.
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For Apple App Store purchases, use Apple’s subscription and refund process.
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For Google Play purchases, use Google Play’s subscription and refund process.
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For account access issues after a valid purchase, contact CoachBrag support so we can investigate the entitlement sync.
3. Apple App Store subscriptions
If you purchase through the Apple App Store, billing, cancellation and refunds are handled by Apple.
You may need to manage or cancel your subscription through your Apple ID settings.
Refund requests for Apple purchases should normally be made directly to Apple. Apple’s own terms and refund rules may apply.
CoachBrag may not be able to issue refunds directly for Apple App Store purchases.
4. Google Play subscriptions
If you purchase through Google Play, billing, cancellation and refunds are handled by Google.
You may need to manage or cancel your subscription through your Google Play account.
Refund requests for Google Play purchases should normally be made through Google Play or according to Google Play’s refund process.
CoachBrag may not be able to issue refunds directly for Google Play purchases.
5. Cancellation at period end
CoachBrag uses period-end cancellation.
This means cancellation does not immediately remove paid-plan access, access remains active until the current paid period ends, the subscription does not renew after that period, the next payment is not taken, and no automatic partial refund is issued for the remaining period unless required by law or the billing provider’s rules.
Example: if you buy a paid plan on 1 May and cancel on 10 May, you keep access until the end of the paid monthly period. The next renewal will not be charged.
6. Refund requests
Refund requests for app store purchases should normally be made through Apple or Google, depending on where the subscription was purchased.
For CoachBrag account access or subscription status issues, contact support@coachbrag.com.
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Include your account email.
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Include the date of payment.
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Include the amount charged.
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Include the payment provider if known.
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Include the reason for the refund request.
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Include any relevant screenshots or transaction references.
7. Refund processing time
If Apple or Google approves a refund, the refund is processed by the relevant app store or payment provider.
Refund timing may depend on Apple, Google, your bank, card issuer or applicable law.
Where applicable law requires a specific refund timeframe, we will follow that requirement.
8. Non-refundable situations
Unless required by applicable law or the billing provider’s rules, we normally do not provide refunds for the following situations.
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Forgetting to cancel before renewal.
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Not using the Service during a paid period.
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Cancelling after paid-plan access has already been made available.
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Dissatisfaction where the Service was available and working as described.
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Account suspension or termination caused by breach of our Terms of Service.
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Purchases made through Apple or Google where the provider controls the refund process.
9. Billing errors and duplicate charges
If you believe you were charged incorrectly or charged more than once, contact us as soon as possible at support@coachbrag.com.
If the charge was made through Apple or Google, we may direct you to the relevant app store refund process. We can still help investigate whether CoachBrag received the correct RevenueCat entitlement and subscription status.
10. Failed payments and access
If a payment fails, your subscription may enter a grace period, past-due state or become inactive, depending on the billing provider and your account status.
If payment is not recovered, paid-plan access may end.
11. Changes to this Refund Policy
We may update this Refund Policy from time to time. The updated version will apply from the date shown at the top of this page. If changes are material, we will take reasonable steps to notify users.
Refund wording intentionally avoids absolute “no refunds” language because app stores, payment providers and applicable law may create refund rights in specific cases.